Jewellery is a very special purchase. We hope you will love your Kviksølv purchase for a very long time. If you feel like that is not going to happen for whatever reason we are happy to make a refund or exchange possible. Pieces purchased on this website can be returned within 21 days of purchase with the original receipt. Please send us a note when you want to do this, and I’ll provide you with the return adress. Please don’t use the studio adress for this service. Return or exchange is not possible when the item is custom made or personalised. Postage will be refunded only if the item is faulty or if any error is made on our part of the order. Orders must be returned in their original packaging and in perfect condition. Items are returned at the buyer’s own risk. It is recommend that you use a special delivery service to ensure it against loss or damage. If you want to cancel or change your order, please email us as soon as possible. A lot of items are made to order!